Idaho Long Term Care Ombudsman Program

The Ombudsman Program protects the health, safety, welfare, and rights of long-term care residents 60 years or older.

The Ombudsman investigates complaints made by or on behalf of residents. Services can include but are not limited to assistance with the following:

Resident care:

• Rehabilitation or Maintenance of function

• Restraints

Quality of Life:

• Activities

• Dietary issues

• Environmental issues

Administration:

• Policies, Procedures, Attitudes, Resources

• Staffing

Problems with outside agencies, systems or people:

• Certification and licensing agency

• State Medicaid Agency

• Other systems

• Complaints other than nursing home or assisted living settings